Questions people ask about how to hire from Pacific Hire

Q. What Identification do I need to hire equipment?
Q. How and when do I pay?
Q. Do Pacific Hire offer Credit or Trade Accounts?
Q. How long can I hire for?
Q. What if I can’t return the equipment I hired by the time due?
Q. How do I get the right equipment for my job?
Q. What if I can't find the Hire Equipment I'm looking for on the website?
Q. How far should I book in advance?
Q. What do I do if the equipment I hired breaks down?
Q. When are you open?
Q. What Identification do I need to hire equipment?

To hire our equipment, you will need to provide two forms of identification.

  1. Current Victorian Drivers Licence
  2. Credit Card for payment
Q. How and when do I pay?

Payment is required prior to taking the equipment. We ask for full payment of the expected hire period. The hire can be extended with a simple phone call to one of our offices. We accept EFTPOS and major credit cards (Visa and Mastercard) or EFT up front, only account payments can be made via Cheque or EFT. On-going /long term hire periods are deducted at the start of each week for the week ahead.

Q. Do Pacific Hire offer Credit or Trade Accounts?

Credit or trade accounts are available with 30-day payment terms. Anyone wishing to open an account should download our 30 day trading application form from the accounts page, fill it out & send it back to our Head Office at Myrtleford for approval. (We need the original posted as well) this usually can take up to 2 weeks.

Q. How long can I hire for?

This period is generally for 24 hours minimum from the time of customer pick up or delivery to site. We do offer extended periods of hire with special rates for weekends, long term hire, long weekends and public holidays. The prices may vary with the extended length of hire. Please speak to one of our friendly staff members for a quote for longer periods of hire. Our Equipment hire can go for as long as 2-5 years if that’s what you’re looking for.

Q. What if I can’t return the equipment I hired by the time due?

Give us a call. We can be flexible with our times if we know in advance, alternatively we can organize a pick up of the equipment on site, even if we didn’t delivery it (Charges may apply)

Q. How do I get the right equipment for my job?

With over 150 years combined experience we can offer expert advice. If you tell us what job you are doing, we can show you what equipment we have that is suitable to your needs. If you have any needs let us know, for example, restricted access, narrow doorways, low clearance, etc. We offer free onsite inspections to also assist your requirements should you not be aware of what’s required to complete your task at hand.

Q. What if I can't find the Hire Equipment I'm looking for on the website?

Give us a call. With over 150 years of combined Hire experience our friendly staff are more than happy to assist and also go through our extensive range of equipment, if we don’t have what you need, we can certainly help you find it.

Q. How far should I book in advance?

We recommend you book at least 1-2 days in advance to ensure your equipment will be ready for quick pick up or delivery. Long weekends & public holidays are usually busier than normal, so we would recommend booking at the start of the particular week as hot items move quickly throughout those hire periods. If you need us to deliver your equipment the more time you can give us the better.

Q. What do I do if the equipment I hired breaks down?

At Pacific Hire we service all our equipment before you hire it, sometimes as machines do, unforeseeable problems may arise, if this happens to you we ask that you give us a call immediately day or night and please don’t try and fix the issue yourself as we have trained and highly qualified technicians for this. The sooner we know of a problem the sooner we can rectify it and have you back on the job. If the problem can’t be fixed over the phone with technical support or our technicians can’t fix the issue, we will supply you with a replacement piece of equipment. For all Emergency or breakdown issues please call 1300 722 132.

Q. When are you open?

We are open Monday to Friday from 7am to 5pm and Saturdays from 8am to 12pm. We are closed all public holidays and Sundays, we offer great rates for these periods and we have 24/7 Emergency breakdown assistance when we are closed.

Locations

Melbourne Branch

Phone: 1300 722 132
Address: 1950 Hume Hwy,
Campbellfield VIC 3061

Myrtleford Branch

Phone: 1300 722 132
Address: 35 Myrtle St,
Myrtleford VIC 3737

Wangaratta Branch

Phone: 1300 722 132
Address: 52 – 56 Parfitt Road
Wangaratta VIC 3677

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